Boost Your Call Scores: PSR Mastery Guide
Elevate your call center success with this essential guide to improving E1a scores. Learn key strategies to effectively address PSR updates and engage customers for optimal call performance!
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Prompt
Create a professional call center guide poster with a clean, organized layout. The poster should have a clear title "IMPROVING YOUR PSR HANDLING" at the top. Include sections for the main reasons for E1a fails with percentages and visual icons. Use a color scheme appropriate for a professional office environment with blue tones. Include callout boxes for the key information about failing to discuss PSR (38.9%), not asking for specific category updates (33.3%), information not read out (16.7%), and information not updated (11.1%). Add small visual elements like phone icons, checklist icons, or alert symbols to make the information visually engaging. The poster should have a clean, organized layout with clear hierarchy of information.
